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Email support
The direct contact for product help, accessibility questions, privacy requests, and feedback.
support@tanevio.com →Official Tanevio support
Help for your Tanevio software.
Get product help, troubleshooting guidance, privacy assistance, and a direct way to contact Tanevio.
Support email: support@tanevio.com
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Useful details
Include your app version, macOS version, expected result, actual result, and steps to reproduce the issue.
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Protect confidential media
Do not email private recordings or transcripts. Start with a description and a screenshot with sensitive information removed.
Support answers
How do I contact Tanevio support?＋
Email support@tanevio.com. Include the app version, your macOS version, what you expected, what happened, and a screenshot if it helps explain the issue.
My transcription did not start. What should I check?＋
Confirm that the file opens normally on your Mac, verify there is enough available storage, and try importing the file again. If the problem continues, send the file format and error message to Support. Do not email a confidential recording.
Where are my projects stored?＋
Tanevio stores its working projects on your Mac. Removing an item from Continue Working does not delete the underlying project.
How do I assign or correct a speaker?＋
Open Speakers from a transcript work page. You can add, rename, merge, remove, set a role or color, review segment counts, and reassign transcript passages.
Which export formats are available?＋
Tanevio can create professional PDF and Word documents, plain text, SRT captions, and VTT subtitles. Individual and batch export workflows are supported.
What should I send with a bug report?＋
Send the app version and build number, macOS version, media format, steps that reproduce the problem, expected result, actual result, and a screenshot with private information removed.
Can I request a feature?＋
Yes. Describe the result you need, the steps you currently take, and where the workflow becomes difficult.
How do I make a privacy request?＋
Email support@tanevio.com with the subject Privacy Request.
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